返金ポリシー

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging.

Please contact us at hello@wondertivity.com.au to start the return process.

Change of mind

Please notify our team as soon as your received your order and arrange to return the items in their original condition within 14 days of receiving them. Once the items are received at our warehouse and deemed to be in their original condition, a full refund minus a 10% handling and re-stocking fee will be applied.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and rectify it.

Exchanges

The fastest way to ensure you get what you want is to return the item you have as soon as possible, and once the return is accepted, a replacement item will be sent out. Please note that an invoice for shipping charges for the replacement items will be issued by Wondertivity and are payable by the customer prior to any replacement item being sent out.